After spending over $9000 on a spray booth with this company although delivery was late i did not really have an issue with this until i noticed very poor instructions upon delivery of container. Situations got worse when i contacted supplier to ask why they printed there logo on the front of our brand new spray booth without permission, i was then appologised to but when i asked them to at least cover the cost of having vinyl printed and placed over it they wanted nothing todo with us. Further more was rude and said i never asked for our logo to be printed but my point was we was never asked at any point and explained we would of happily paid to have our logo printed on our spray booth instead, saving us the cost of having a vinyl company come in and place vinyl over it. Supplier was rude and had no intention whatsoever in fixing the issue over for a small fee of $150 instead kept insisting we place another order and would take off $150.
आपूर्तिकर्ता की प्रतिक्रिया:
Firstly we delivery the machine on time .Alibaba can approve it.
Secondly , when each company export machine , there will be logo printing on the machine , this is one knowledge everybody knows .
This customer didn't tell us any special requirements about logo , so we will print it according to our company requirements. And he is not our oversea distributors , so we must show our company logo on the machine . Now customer ask us to pay USD150 for this logo thing , we think it is really unfair to us no matter the cost it small or big . And we have all the chatting history about the order requirements on alibaba , that is the evidence . So, this is the whole process with truth. We are in this business around 20 years , we are always honest to our customer and good service . If it is really our fault , we will pay . But if it is not , then we can't .
18 Oct 2023